PRIVACY NOTICES BY SOLUCIONES INTEGRALES A SU CENTRO DE CONTACTO S.A. DE C.V.
PRIVACY NOTICE ADDRESSED TO THE TITLEHOLDERS OF PERSONAL DATA HELD BY SOLUCIONES INTEGRALES A SU CENTRO DE CONTACTO, S.A. DE C.V.
Mexico D.F., October 29th 2013.
All information from our suppliers and/or customers is treated in a confidential manner in the terms of the establishments of the Federal Law of Personal Data Protection Held by Individuals published in the Official Journal of the Federation on July 5th 2010.
Due to the above, all information related to your person, including sensitive data (hereinafter Personal Data), will be handled with absolute confidentiality and the collection, use, disclosure and storage of the same (hereinafter Treatment) will be carried out in a manner including but not limited to the objectives of:
For suppliers: (i) to register and create a supplier information sheet (or, where applicable, of contact employees or legal representatives), for correct compliance with the rights and obligations derived from the legal relation that may exist between you and SOLUCIONES INTEGRALES, (ii) to comply with applicable legislation, (iii) to prepare orders, purchase orders, payment instructions with financial information, service requests, commercial evaluations, quotes, tenders, adjudications, terms and conditions, RFP’s, RFI’s, general contract conditions and any other pre-contract activity, (iv) to offer support and assistance related to the actions to be carried out as a supplier, (v) to provide assistance and monitoring for the requests from yourself or any authority to SOLUCIONES INTEGRALES, (vi) to compare the characteristics of the products and/or services with others of equal or similar characteristics on the market, (vii) to transmit this data to third parties, whether national or international, designated by SOLUCIONES INTEGRALES in order to fulfill the objectives mentioned above.
For customers: (i) to register and create a customer information sheet for correct compliance with the rights and obligations derived from the legal relation that may exist between you and SOLUCIONES INTEGRALES, (ii) to comply with applicable legislation, (iii) to perform any pre-contact activity (development of projects, proposals or commercial offers), (iv) to provide assistance and monitoring for the requests from yourself or any authority to SOLUCIONES INTEGRALES, (v) to perform satisfaction surveys with statistical, financial, administrative or quality purposes, (vii) to transmit this data to third parties, whether national or international, designated by SOLUCIONES INTEGRALES in order to fulfill the objectives mentioned above.
In virtue of the above, and in terms of article 8 of the Law, at the time that SOLUCIONES INTEGRALES avails of your Personal Data for the treatment as referred to in the present Privacy Notice, it will be understood that you have provided your consent except in cases of express, formal and written statements to the contrary, therefore SOLUCIONES INTEGRALES may maintain and treat all information related to your Personal Data in its records, both physical and electronic.
We also reiterate that SOLUCIONES INTEGRALES will abstain from selling renting or commercializing your Personal Data with any third party, without express prior consent from you.
Furthermore, we inform you that the entity responsible for the Treatment of your Personal Data in the terms of the present Privacy Notice will be the company SOLUCIONES INTEGRALES A SU CENTRO DE CONTACTO, with address at Bosque de Duraznos 187-Sótano Col. Bosques de las Lomas, Del. Miguel Hidalgo, C.P. 11700 Mexico D.F.
If you desire any form of access, rectification, cancellation or opposition with respect to the personal data held by Soluciones Integrales a su Centro de Contacto, S.A. de C.V., this may be requested from the month of November 2013, through the email address firstname.lastname@example.org
To find out more about the Federal Law of Personal Data Protection held by Individuals, Access the page of the Federal Institute of Access to Public Information and Data Protection (IFAI) http://www.ifai.org.mx
SOLUCIONES INTEGRALES reserves the right to change this Privacy Notice at any time, making said modifications available through the website www.ccscontactcenter.com