Our team has over 25 years experience in client management or CRM. We specialize in the implementation, operation, commercialization and optimization of Contact Centers to provide an excellent experience for our customer ́s customers.
To provide our clients with a personalized and comprehensive solution for their contact center, with the highest quality standards, focusing on the best user experience, and on generating value for our community, customers, employees and shareholders.
To be the leading business partner in comprehensive solutions for contact centers, committing to our customers and their projects so that they are profitable and managed to the highest quality standards, and contributing modern and innovative ideas that generate lasting bonds, through the union of talent and experience
We believe in honesty, it is the foundation of our operations and conduct
This is the ability to satisfy and exceed the necessities and expectations of our internal and external clients in a timely, friendly and effective manner.
Each one of our collaborators continuously improves their performance and hits their targets as a result of their valuable, proactive attitude.
We join our efforts, coordinating with each other to achieve our goals.
All our staff have ITIL qualifications, which we have adopted for the management of our IT services to be able to reach the strategic business objectives and to satisfy the needs of the user
We have COPC trained staff. We integrate these standard ́s concepts and processes in order to improve operational procedures, as well as to manage, measure and train our staff
Tell us more about your Contact Center so that we can offer you the best solution.
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SOCIAL RESPONSIBILITY
At CCS we know our activities have an impact on our community, stakeholders and environment, so we try to make this impact a positive one. Our social responsibility initiatives focus on three key areas.
Environmental Initiatives
We have put into practice various initiatives that promote respect for the environment among our employees. In the same way, we care for and are committed to our community
Economic Initiative
We seek transparency in our processes in order to maintain solid relationships with our shareholders, suppliers and customers. Our principles guide the decision-making in the business.
Social Initiative
We aim for a work environment that is favorable for our collaborators: safe, inclusive and participative, that promotes personal and professional development and improves their, and their family ́s, quality of life.
We support various institutions and promote collaboration among our employees.